The role of the Content Technician is to work in the field on job sites or at the warehouse performing documenting, packing and cleaning.
Responsibilities
Operational
- Pack, document, inventory, and clean
- Establish plan, including order of operations, resources required, and timeline.
- Cleaning of contents and residences
- Moving of boxes and other small contents
- Be capable of physical labour
- Performing proper detailing of contents, both damaged and non-damaged
- Follow job safety regulations.
- Follow work assigned.
- Work with limited supervision
- Be prepared to work in other sections of the Emergency Services team, assisting with demolition and flood and fire response.
- Have good time management skills to get jobs done efficiently and in a timely manner.
- Accept other duties that may be assigned as workflow changes
Technical
- Establish contents management plan and direct team members to execute.
- Review file in contents management software, and monitor throughout project to ensure accuracy and appropriate tracking, updating data daily and/or as required.
- Be responsible for equipment, supplies, and contents while on a job site or in the warehouse.
- Use of time tracking app to clock in/out and assign time appropriately to jobs.
- In depth understanding of cleaning processes, and how various materials respond to cleaning.
Communication
- Compassionate and confident communication with homeowners and team
- Collaborate with and provide regular updates to project manager and project coordinator throughout project.
- Direct content and remediation technicians on site to ensure proper handling of contents throughout the claim process.
- Make sure paperwork such as Access and Authorisation (A&A) and Disposal Forms are filled out and signed by the policy holder and uploaded into project management system.
- Actively participate in development and training
- Actively participate in review processes
- Accept other responsibilities added as the need of the department changes from time to time.
